Privacy Policy

The International Concussion Organization (ICO) cares about your privacy. When you visit the ICO web site, the information you provide to us will be handled according to the standards outlined below.
Information Collection and Use
Purchases
If you purchase a service from us or make a donation to us, we request certain personally identifiable information from you during the process. You must provide contact information (such as name, phone number, and address) and billing information (such as a credit card number and expiration date) in order to complete a transaction.
We use the information we collect during the transaction process for billing purposes, to complete your purchases and donations, for administrative, analytical, correspondence, and operational purposes, and for other purposes discussed in this privacy policy. If we have trouble processing a transaction, we will use this information to contact you.
Surveys
We may occasionally offer users the opportunity to participate in surveys on our web site.

If we have your e-mail address, we may also send you survey invitations by e-mail. We may have your e-mail address if:
You have made a transaction on our web site and provided your e-mail address during the transaction process. We have received your e-mail address by any other means. If you choose to participate in a survey, we may request certain personally identifiable information from you. This information may include contact information (such as name, e-mail address, phone number, and shipping address) and optional demographic information (such as your age and gender).

Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. We may use this information to administer the survey (e.g., award prizes, or update participant’s profiles). We may also use this information to improve the web site experience for our Supporters, to improve our product or service offerings, or for other internal business uses.

We may use third party service providers to conduct these surveys. These companies are prohibited from using our users’ personally identifiable information for any other purpose. These third parties are bound by contract to ICO to use adequate security measures to protect your personal information.

Non Personally Identifiable Information We Collect
In some cases, Southwest may collect information about you that is not personally identifiable. Examples of this type of information include, but are not limited to the frequency of your use of this web site and the route by which you choose to access it, and your use of any hyperlinks available on this web site. We and our service providers or agents may process and use this data for purposes including, but not limited to planning web site development, assessing patterns of use, planning and assessing marketing initiatives by ICO. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies.

IP Addresses

We use your IP address to help diagnose problems with our server, to administer our web sites, and for other purposes discussed in this privacy policy. We do not link IP addresses to personally identifiable information except for fraud prevention.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on ICO affiliated web sites and emails covered by this Privacy Policy. We may store certain personally identifiable information you submit while on our web sites in persistent cookies on your computer in an encrypted format.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our web sites. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store certain information, including your account number, so you don’t have to enter it each time you want to log-in to your ICO account. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our site as well as provide more relevant content in our e-mails. ICO has agreed to allow a select group of marketing platforms to place persistent cookies in our web sites and ICO emails. In addition to use on our web sites, these cookies may be used for targeted online advertising by both ICO and third party merchants on third party websites. These cookies do not enable a marketing platform to collect personally identifiable information.
Opt-out
To opt-out from our marketing platform’s persistent cookies click here. (please note that if you delete your cookies or switch to a different browser you will have to repeat this procedure). Use of the cookies by the marketing platforms is subject to their privacy policies.

If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited and we may not be able to provide you with the most convenient experience.

Customer Communications
Post Purchase E-mail Communication
When you purchase a service or make a donation to us and you provide your e-mail address during the transaction process, we may send you service-related emails, including, without limitation, emails that (a) confirm the details of your transaction, (b) describe service-related information in connection with your transaction, or (c) request feedback on our services and/or your specific experiences.

E-mail Promotions, Offers, and Updates
As an ICO supporter, you may receive ICO e-mail communications, which may include program news and information. During enrollment, the default option is to receive ICO e-mail communications. If you are not interested in receiving these messages, the boxes should be unchecked prior to submitting the enrollment form.
Service-Related Announcements
When you purchase our services or contribute to the ICO, we will send you service-related announcements that may affect reservations you have made or your ability to use the services we offer. You may not opt-out of these communications, which are informational in nature.
Supporter Feedback
We like to hear from our Supporters and encourage you to e-mail us your comments, questions or other feedback. By submitting such information along with your e-mail address, you consent to receiving e-mail from us in response to your feedback or question.

Customer Profile
Supplementation of Information
We may on occasion supplement the personally identifying information you submit to us with information from third party sources.

Address Verification

We use a third party to verify your address in order to ensure we maintain the accuracy of our database.

Enhancement of Profile Information
We also obtain data from third parties to supplement our existing user database to better target our advertising and to provide pertinent offers in which we think you might be interested. To enhance our Customer profiles, we tie this information to the personally identifiable information they have provided to us.

Information Sharing & Disclosure
Company – Agents

We use outside companies to fulfill orders for certain services. We also use third party payment processing companies to bill you for goods and services, or for other purposes within the ordinary course of business. We make these companies commit to contract (1) to provide protections for your personally identifiable information that are no less protective than those set out in this privacy policy, and (2) to use your personally identifying information only for the purposes for which the third party has been engaged by ICO. ICO is not liable for the acts or omissions of these third parties except to the extent required by applicable law.

Product and Service Suppliers

Third party service and product suppliers may fulfill your travel reservation or product purchases. We do not share your e-mail address with these suppliers unless they need it in connection with transactions you have made on internationalconcussion.org.
We do not limit our suppliers’ use or disclosure of personally identifiable information that you may supply to them. Therefore, we encourage you to review the privacy policies of any supplier whose products you purchase through internationalconcussion.org. These suppliers also may contact you as necessary to obtain additional information about you for your ICO transaction.
Aggregate Disclosure
We may also share information that we collect in the aggregate with third parties, including, without limitation, our marketing partners.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law if we believe that disclosure is necessary to protect our rights, for fraud detection or prevention, and/or to comply with a judicial proceeding, court order or other legal processes.
Business Transitions
In the event ICO goes through a business transition, such as a merger, acquisition by another company, or sale (including transfers made as part of insolvency or bankruptcy proceedings or any other change in corporate control) of all or a portion of its assets, your personally identifiable information may be among the assets transferred or shared.
Links to Other Sites
ICO web sites covered by this Privacy Policy contain links to other sites that are not owned or controlled by ICO. Please be aware that we are not responsible for the privacy practices of these other sites.
We encourage you to be aware when you navigate away from our site and to read the privacy policies of any other website that you visit that collects personally identifiable information. We provide links to third party websites that you visit that collects personally identifiable information. These links are not intended as an endorsement or referral to the linked web sites. The linked web sites have separate and independent privacy statements, notices, and terms of use, which we recommend you read carefully. We do not have any control over such web sites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked web sites may collect, use or disclose, secure and otherwise treat your personally identifiable information.
Contact Us
If you have any questions, complaints or suggestions regarding our privacy policy, please contact us.

Changes in Privacy Policy
This privacy policy is current as of the effective date set forth below. The International Concussion Organization reserves the right to change this privacy policy from time to time consistent with applicable privacy laws and principles. If we make changes to this Privacy Policy we will notify you by publication here.

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